Refund and Returns Policy – Effective Date: January 7, 2025

At SnapshotBina, we strive to provide you with the highest quality luxury beauty products. However, we understand that sometimes things may not go as expected. Our Refund and Returns Policy is designed to ensure that you have a hassle-free experience if you need to return or exchange an item.

By placing an order with us, you agree to the terms outlined in this policy.

1. Return Eligibility

You may return most items within 30 days of receiving your order, provided that they meet the following conditions:

  • Unopened and unused: Products must be in their original condition and packaging. We cannot accept returns for items that have been opened or used.
  • In resalable condition: Products should be free from damage or signs of use.

2. Non-Returnable Items

Some items are non-returnable for hygiene and safety reasons, including but not limited to:

  • Opened or used cosmetics, skincare, or fragrance products.
  • Gift cards or vouchers.
  • Special order items or personalized products.

Please ensure that you carefully check the product description before making a purchase, as certain items may not be eligible for return.

3. How to Request a Return

To initiate a return, please follow these steps:

  1. Contact Us: Email us at info@snapshotbina.com or call us at (269) 694-6412 to request a return authorization.
  2. Provide Order Information: Include your order number, a description of the item(s) you wish to return, and the reason for the return.
  3. Return Shipping: Once we approve your return, we will provide you with return instructions and the address for the return shipment. You are responsible for the return shipping costs unless the return is due to a product defect or error on our part.

4. Refund Process

Once we receive your returned item and confirm that it meets the return eligibility criteria, we will process your refund. Please note:

  • Refund Method: Refunds will be issued to the original payment method used for the purchase.
  • Processing Time: It may take up to 7-10 business days for your refund to appear on your account, depending on your payment provider’s processing times.
  • Restocking Fee: In some cases, a restocking fee may be applied for returned items, especially for opened or used products. This fee will be communicated to you during the return process.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at info@snapshotbina.com. We will arrange for a replacement or full refund depending on the situation. In such cases, we will cover the return shipping costs.

To help expedite the process, please provide photos of the damaged or defective item, the packaging, and the shipping label. We will work quickly to resolve the issue and ensure your satisfaction.

6. Exchanges

We do not offer direct exchanges. If you wish to exchange an item for a different product, you must return the original item according to our returns policy and place a new order for the replacement item.

7. Late or Missing Refunds

If you haven’t received a refund yet, please check with your bank or credit card company. It may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at info@snapshotbina.com.

8. Customer Support

If you have any questions or need assistance with a return, please contact our customer support team:

We are committed to ensuring that your shopping experience with SnapshotBina is enjoyable. If you are not fully satisfied with your purchase, please reach out to us, and we will do our best to make it right.

This Refund and Returns Policy is effective as of January 7, 2025. By making a purchase with us, you acknowledge and agree to the terms and conditions set forth in this policy.